SUMMARY:

As a Parts & Service Sales Specialist, you are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing your knowledge of the parts you sell, how you can greet customers, help locate the parts our customers need and educate them about part functions.

You will play a pivotal role in ensuring the satisfaction and success of our valued customers. You are expected to conduct regular visits to customers’ locations to establish strong rapport and understand their unique requirements. This role involves a combination of on-site visits, virtual interactions, and collaboration with internal teams to deliver unparalleled service.

RESPONSIBILITIES:

• Ability to bring on new customers as well as manage our current customers
• Visits assigned customers
• Engage with customers, understand their needs, proactively identify challenges and provide timely solutions to ensure their satisfaction
• Address any issues they encounter with their truck bodies and provide effective solutions
• Technical aptitude and the ability to quickly learn and understand complex products and systems
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions
• Strong interpersonal and communication skills, with the ability to build rapport and establish credibility with customers at all levels
• Coordinate and facilitate training sessions for customers who may require remote assistance or additional guidance
• Serve as a liaison between customers and internal departments: parts, service, and sales, to streamline communication and resolve issues effectively
• Maintain up-to-date knowledge of industry trends, product developments, and best practices to better serve customers and drive continuous improvement
• Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to existing customers
• Handle customer inquiries, complaints, and feedback in a professional and timely manner, ensuring positive outcomes and maintaining customer loyalty
• Assist in the development of customer success strategies and initiatives aimed at enhancing overall customer satisfaction and retention
• Other duties as assigned

EDUCATION:

• Required: a high school diploma, GED, or equivalent plus vocational training or job-related course work.
• Preferred: Previous experience in Refuse, Vac or Sweeper Industry/Environment
• Preferred: Customer Service, 2+ years
• Preferred: Karmak & Salesforce
• Preferred: Automotive or other mechanical knowledge

SKILLS:

• Preferred: Customer Success, Account management, or customer-facing role
• Automotive or other mechanical knowledge is a plus
• Proficiency in Microsoft Office suite and experience with CRM software is a plus
• Friendly and upbeat personality
• Ability to work under pressure
• Problem-solving skills
• Conflict-resolution skills

SUMMARY:

The Shop Foreman provides direction to all levels of truck shop technicians to ensure that all repair and maintenance work is performed in a safe, efficient and timely manner. Oversee planning and scheduling of all repair work to reduce lost productivity. Monitor shop’s operational performance and efficiency and act to redirect activities appropriately. Report to management on shop performance; make recommendations for process/programmatic changes for improvement and/or efficiencies.

RESPONSIBILITIES:

• Provide strong leadership and guidance to a team of technicians and support staff
• Foster a positive work environment and promote a culture of excellence, care, collaboration, and continuous improvement
• Regularly communicates with management, sales, and others regarding the status of reconditioned vehicles, service jobs and/or other equipment
• Ensures the shop maintains quality and safety standards
• Ensures maintenance and repairs are performed safely, effectively, and expeditiously
• Performs and monitors vehicle inspections
• Manage shop repairs by inspecting all work daily
• Ensure quality by inspecting repairs made by each technician on a daily basis
• Ensure reconditioned trucks are complete and road ready when they leave the shop
• QCI each truck after it arrives back on the yard from paint
• QCI each truck before it leaves to the customer
• Trains and directs employees to improve their overall performance.
• Coach and develop the maintenance team
• Manage truck shop technician personnel by assigning and directing activities, following up on repairs being made, perform repairs as needed and appraise performance of shop personnel
• Maintains a positive work atmosphere by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, employees, and managers
• Conducts employee observations to ensure safety and procedures are being followed. duties as needed
• Perform repair and maintenance of vehicles in a safe manner in compliance with all local, state, and federal regulations and company policies, and ensure same of others in department
• Diagnose and troubleshoot mechanical issues and make necessary repairs, adjustments or replacements
• Complete adjustments, repairs, and component replacements to vehicles, equipment, and related components
• Perform routine housekeeping duties related tools, materials, shop and work areas
• Act as the backup for the Shop Supervisor/Shop Manager if there is not one present
• Other duties as assigned

Education

• Required: a high school diploma, GED, or equivalent plus vocational training or jobrelated course work.
• Required: 5+ years in previous experience maintenance role working on heavy transportation equipment requiring thorough knowledge of safe working practices, DOT, OSHA and other federal and state. Required: 2+ years of experience in a lead technician role, supervisor or other management position requiring knowledge and application of OSHA General Industry Standards.
• Required: Ability to obtain CDL license
• Preferred: Karmak & Salesforce
• Preferred: Automotive or other mechanical knowledge

SKILLS:

• Strong customer-service orientation
• Automotive or other mechanical knowledge is a plus
• Proficiency in Microsoft Office suite and experience with CRM software is a plus
• Friendly and upbeat personality
• Ability to collaborate and encourage employee engagement
• Ability to work under pressure
• Problem-solving skills
• Conflict-resolution skills

SUMMARY:

Trucks & Parts, the largest reseller of refuse trucks in North America, is looking to add Diesel Technicians to our growing team. Trucks & Parts is in its 76th year of business and is still recognized as the leader in supplying fleet solutions to the private, public, and municipal marketplace. Trucks & Parts is a customer-focused organization that is seeking a highly motivated and success-driven Diesel Technician for our operations in Pennsylvania and Tampa.

RESPONSIBILITIES:

• Works on automatic and standard transmissions, all types of diesel engines, single and dual drive steering suspensions, and systems.
• Performs PMI’s, hydraulic and air brake adjustments and repairs, diagnoses drive trains
• Works in all areas of electrical diagnostics and repairs, including but not limited to, complex and standard lighting systems
• Diagnose and repair power beyond systems
• Diagnose and repair multi-functioning hydraulic systems with electric and air functions
• Operates the equipment in a safe manner & reports hazards associated with the equipment or its operations to the Safety Director
• Maintains/produces a level of output that will minimize production delays
• Cleans & maintains an orderly work area
• Assists other individuals when needed

Education

• CDL (Class B with air brakes)
• ASE certifications (T1-T7)
• Must have the ability to read and understand electrical and hydraulic schematics
• Welding and fabricating experience is a plus
• Good communication skills relative to supervisor & other related departments
• Ability to lift 50 pounds, plus the physical ability to work in awkward positions such as kneeling, lying down, and overhead
• Must have the ability to climb and work from a ladder
• Ability to operate various shop tools
• Must have own tools of the trade, a valid driver’s license & transportation
• Requires a high school diploma, GED, or equivalent plus vocational training or job-related course work

BENEFITS:

• A clean, safe working environment
• Medical, Dental, Vision, Short Term Disability & Life Insurance
• Company Paid Training: at least 40 hours per year
• Uniforms provided / Safety Shoe Program
• 401(k) with company match
• Hourly pay – not flat rate
• Paid Vacation & Holiday Pay

SUMMARY:

EnviroClean is seeking to hire an experienced heavy-truck and equipment technician to inspect, service, and repair a range of heavy-duty refuse equipment. As a shop technician, you will be responsible for inspecting trucks and equipment, carrying out services and conducting repairs in-house and on-site.

To ensure success as a refuse technician, you should have proven experience working with heavy machinery, be physically fit, and be able to troubleshoot issues. Ultimately, a top-notch heavy equipment mechanic can repair and service even the biggest machinery with expert care. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

RESPONSIBILITIES:

• Works under limited supervision and selects from written instructions and established procedures to accomplish assigned tasks
• Performs repairs, inspection, diagnosis, and repair of electrical, hydraulic for vehicles and equipment
• Utilizes vehicle computer electronics systems to interpret failure modes to initiate or assign repairs
• Must have the ability to read and understand electrical and hydraulic schematics
• Estimates time and material costs on vehicle repairs and requisitions new parts
• Performs all work within Standard Repair Times (SRTs)
• Conducts safety checks on vehicles
• Completes required paperwork utilizing fleet maintenance software program associated with repairing vehicles, documenting parts usage, and accounting for repair times
• Good communication skills relative to supervisor & other related departments
• Assists senior Mechanics in the completion of project work
• Maintains a clean, safe work area in compliance with Corporate / OSHA Standards, and performs all work in accordance with established safety procedures
• Welding and fabricating experience is a plus
• Ability to lift 50 pounds, plus the physical ability to work in awkward positions such as kneeling, lying down, and overhead
• Must have the ability to climb and work from a ladder
• Ability to operate various shop tools (saws, drills, fork lifts, etc.)
• Other duties as assigned

EDUCATION:

• Required: Valid driver’s license & transportation
• Required: a high school diploma, GED, or equivalent plus vocational training or job-related course work
• Preferred: Previous experience in Refuse Industry/Environment
• Preferred: Automotive or other mechanical knowledge
• Welding and fabricating experience is a plus
• Must have own tools of the trade

SKILLS:

• Automotive or other mechanical knowledge is a plus
• Mechanic experience
• Diagnostics
• Hydraulics
• Electrical
• Fabrication
• Welding